![]() They can’t apply for the rebate until they’ve filed their taxes electronically, and they must do so by April 15. The rebate is offered to customers who filed their taxes using Deluxe last year, but have to use TurboTax Premier or Home & Business, which list for $30-$40 more, this year. “We didn’t do this for revenue reasons.” Intuit says the change has something to do with reducing customer confusion, which is odd since it’s had the opposite effect. ![]() “We’re very customer-driven,” he told me. I am very sorry for the anger and frustration we may have caused you.”īut Goodarzi still hasn’t offered a coherent explanation for why TurboTax hollowed out Deluxe in the first place. “We made a change this year to TurboTax desktop software and we didn’t do enough to communicate this change to you as proactively and broadly as we could or should have. “We messed up,” reads an email going out starting Friday to millions of TurboTax users from Sasan Goodarzi, the general manager of Intuit’s TurboTax team. Deluxe managed those forms without difficulty in previous years. The Mountain View, Calif.-based company is offering customers a $25 rebate if they unexpectedly have to upgrade from TurboTax Deluxe to a higher-priced version in order to file any of several common tax forms dealing with non-wage income. Intuit, which is reeling from customer outrage over a surreptitious price hike this year in its market-leading TurboTax tax preparation software, has moved to quell the anger.
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